My stay at So/ Vienna was a mixed bag. The luxurious feel was undeniable, especially with the top-floor restaurant serving up delicious food and very nice city views. However, I was let down by some service hiccups, like waiting too long for breakfast and room service not being available at 5 AM. The room design was modern, but the bathroom layout did lead to some water pooling, which was a bit annoying.
Rooms
8.0
The room was beautifully designed with a minimalist aesthetic, but the bathroom setup led to some issues with water pooling. Plus, the view was great!
Service
6.0
While the staff were friendly, I felt the service could use some improving. My Accor Platinum status wasn't recognized, and responses were sometimes slow, especially in the restaurant.
Location
9.0
The hotel's location was fantastic, just a short walk from the old center and close to transport, making it super easy to explore Vienna.
Dining
8.0
Breakfast at the rooftop was delicious and had great variety, but I did find the service a bit tardy when ordering some items.
Facilities
7.0
The amenities were impressive, with a well-equipped fitness center and a lovely spa area. However, I encountered issues when trying to access the internet initially.
John
United Kingdom,
January
2025
5.6/10
My stay at So/ Vienna had its ups and downs. The interiors were striking, particularly the industrial style, and the rooftop restaurant offered amazing views. However, I encountered some issues with breakfast service and room design that left me wanting more. While the staff were mostly welcoming, my experience felt inconsistent, especially given the hotel's reputation.
Rooms
6.0
The room was spacious with a minimalist design, though I found the lack of warm carpeting and the arrangement of the bathroom spaces a bit off-putting. Navigating the numerous light switches was a challenge that detracted from the overall experience.
Service
6.0
Service was generally attentive. yet I did notice some lapses in housekeeping consistency, which is disappointing for a five-star hotel. Some staff interactions were warm, while others felt a bit rushed.
Location
8.0
The hotel's location is fantastic, just a short walk from old Vienna and major attractions. I really appreciated the access to public transport nearby as well. It made exploring the city quite convenient.
Dining
6.0
Breakfast had a lovely variety, although the rush to clear tables post-service was off-putting. The rooftop dining area is a standout but could benefit from better management of sunlight in the evening. I felt the lack of a casual cafe space for guests was a missed opportunity.
Facilities
7.0
Facilities included a nice fitness center and room service, which added a level of convenience. However, the lack of a lounge area specifically for guests felt limiting.
Mason
United Kingdom,
December
2024
6.0/10
My stay at So/Vienna was mixed. On one hand, the staff were exceptionally warm and attentive, making me feel welcomed throughout my visit. However, I encountered several frustrating issues, like the inconsistent room cleaning and awkward design features that made the experience less enjoyable. Despite these drawbacks, the location and breakfast offerings really stood out during my stay.
Rooms
6.0
The room design was very modern but not entirely functional for my taste; the stark white theme made it feel less cozy. I appreciated the size of the room and the luxurious bath amenities, but the layout with sliding doors was not what I expected from a high-end hotel.
Service
9.0
The service was a highlight of my stay. Staff members were attentive, readily catering to my requests and ensuring my comfort whenever I needed assistance (which was a relief!). I felt they genuinely cared about providing a pleasant experience.
Location
9.0
So/Vienna is situated in a fantastic location, making it easy for me to explore the city on foot. I enjoyed fantastic views of major landmarks from my room, which made waking up each day a real treat!
Dining
8.0
Breakfast in Das Loft was simply good, featuring a variety of delicious options that kept me coming back for more each morning. Dining with a panoramic view of the city was a nice experience, even if dinner was a bit pricey.
Facilities
7.0
The hotel offered a range of facilities, including a well-equipped fitness center and responsive room service, which I found quite convenient. However, I did run into issues with the housekeeping timing, which dampened my overall satisfaction.
Oscar
United Kingdom,
December
2024
6.8/10
My birthday stay at So/Vienna was quite nice, with a spacious room that had amazing views of the city. Although I appreciated the attentive service and the rooftop bar, there were moments where the breakfast experience and room amenities could have been improved.
Rooms
8.0
My room was a So Studio on the 16th floor, spacious and well-equipped, but I noticed the design was a bit overwhelming with its all-white aesthetic. I did enjoy the massive bathtub and comfortable bed, though it would have been nice to have USB ports and a kettle.
Service
7.0
The staff were generally responsive and welcoming, making me feel at home. However, during breakfast, the service was inconsistent, with delays in getting coffee and items from the menu.
Location
9.0
The hotel's location was excellent, situated near major sightseeing spots and just a short walk from the underground station. It allowed me to easily explore Vienna.
Dining
8.0
Breakfast at the rooftop restaurant offered stunning views, but I had to search for items and flag down waitstaff for coffee. The rooftop bar had delicious cocktails, making it worth visiting for the views alone.
Facilities
6.0
The hotel provided various facilities, including a well-equipped fitness center. However, I faced inconsistencies with room service and housekeeping that detracted from the overall experience.
Isabella
United Kingdom,
November
2024
5.2/10
My stay at So/Vienna was quite the mix. I loved the stunning views of the city from my room and the rooftop bar, which offered a vibrant atmosphere. The service was friendly in parts, but I encountered some issues with the room size and the restaurant service during breakfast, making my overall experience less pleasant than I had hoped.
Rooms
8.0
My room was spacious, featuring a lovely view over the Danube, and it came equipped with all the essentials. However, I found the design to be excessively white and a bit worn out, which detracted from the luxurious feel I expected.
Service
6.0
The staff, particularly the concierge Thomas, were attentive and helpful. However, I also encountered some less professional behavior from another staff member, which impacted my perception of the overall service quality.
Location
9.0
The hotel's location was great, just a short walk from the historic center and close to metro stations, making it easy to explore Vienna. This aspect truly enriched my travel experience.
Dining
7.0
The rooftop restaurant offered a gorgeous view, though the breakfast service was occasionally slow and the food quality inconsistent, with some items appearing stale. The view was the standout feature while dining, but the food could use improvement.
Facilities
6.0
While the hotel provides quality facilities, I was disappointed by the lack of a pool option. The spa amenities looked inviting, although I didn’t use them during my stay.